Our Policies

HCANZA Code of Conduct

HCANZA is committed to maintaining and promoting excellence in health & wellness coaching at an individual and professional level. We require our
coaches, health and wellness coaching communities and related parties to
acknowledge and demonstrate their commitment to the tenets of ethical conduct as set out in this Code of Conduct.

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HCANZA Scope of Practice

Health & Wellness Coaches work with individuals and groups in a person-centred process to facilitate and empower the patient or client to develop and achieve self- determined goals related to health and wellness.

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HCANZA Indigenous & Maori Communities Policy

HCANZA is committed to promoting the representation of Indigenous and Māori peoples at all levels of healthcare organisations, and to creating an environment that is culturally safe and respectful. We understand the importance of cultural recognition, diversity, and belonging in addressing the needs of undeserved health communities.

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Client or Patients Complaints Procedure

Health and Wellness coaching aspires to be a patient centred process that is respectful and responsive to the needs of clients an patients.

All HCANZA members are bound by behaviour standards enshrined in the HCANZA Code of Conduct and Scope of Practice that ensures a commitment to the highest levels of ethical healthcare behaviour.

Download the full policy and outline on the complaints procedure: